SaaS Agreement
This SaaS Agreement is made between [Customer name] (the "Customer") and [Provider name] (the "Provider") as of the date of the last signature below.
1. Service
The Provider will give the Customer access to [service name] for up to [number] users, for [term], renewing for the same period unless either party gives [30] days’ notice.
2. Fees
The Customer will pay [amount] per [month / year], in advance.
3. Data
The Customer owns its data. The Provider will use it only to provide the service, protect it with reasonable security measures, and let the Customer export it for [30] days after the agreement ends.
4. Availability
The Provider aims for the service to be available [99.5%] of the time, apart from planned maintenance, and will fix faults promptly.
5. Confidentiality
Each party will keep the other's non-public information confidential, use it only for this agreement, and return or destroy it on request. This duty continues for [three years] after this agreement ends.
6. Liability
Each party's total liability under this agreement is limited to the amounts paid or payable under it, and neither party is liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law.
7. Ending this agreement
Either party may end this agreement on [30] days' written notice, or immediately if the other materially breaches it and does not fix the breach within [10] days of notice. Amounts due for work done up to the end date remain payable.
8. General
This agreement is governed by the laws of [state]. It is the entire agreement between the parties on its subject and may be changed only in writing signed by both. It may be signed electronically and in counterparts.