IT Support Agreement
This IT Support Agreement is made between [Client name] (the "Client") and [Provider name] (the "Provider") as of the date of the last signature below.
1. Services
The Provider will support: [list devices, users and systems], by [remote and on-site] help during [support hours].
2. Response times
The Provider will respond to urgent problems within [number] hours and others within [number] business days.
3. Fee
The Client will pay [amount] per month. Work outside the scope, and hardware and software purchases, are charged separately with the Client’s approval.
4. Backups
The Client is responsible for keeping backups of its data unless backup is listed in the services above.
5. Independent contractor
The Provider is an independent contractor, not an employee, partner or agent of the Client, and is responsible for its own taxes, insurance, tools and workers.
6. Confidentiality
Each party will keep the other's non-public information confidential, use it only for this agreement, and return or destroy it on request. This duty continues for [three years] after this agreement ends.
7. Liability
Each party's total liability under this agreement is limited to the amounts paid or payable under it, and neither party is liable for indirect or consequential loss. Nothing here limits liability that cannot be limited by law.
8. Ending this agreement
Either party may end this agreement on [30] days' written notice, or immediately if the other materially breaches it and does not fix the breach within [10] days of notice. Amounts due for work done up to the end date remain payable.
9. General
This agreement is governed by the laws of [state]. It is the entire agreement between the parties on its subject and may be changed only in writing signed by both. It may be signed electronically and in counterparts.